DELIVERY
How much is delivery?
We charge a $1.50 per km for the full round trip plus our time. The shortest distance will be calculated on google maps and stated within your quote. Items purchased on our online shop are charged at a flat rate of $10.
Do you courier your treats?
We do NOT currently ship our treats.
CAKE
Do you make allergy friendly cakes?
No we do not currently offer this option. While we take the utmost care with each cake we make, there is always a chance of cross contamination with allergens.
How tall are your cakes?
Our single tier cakes consist of 4 layers of cake and 3 layers of filling, approximately 7 inches in height. Additional layers are priced on enquiry.
What are your cake prices?
Yes, Tiana Bakes single tiers start at $125. Two tier cakes start at $310 and three tier cakes start at $550. These prices are quotes for the cake itself with plain icing and exclude GST. Please keep in mind that we customise each cake design to the customers requests so cakes may vary in prices.
How much notice do you require?
We require a minimum of 3-4 weeks notice for cakes and a non refundable deposit to secure your order. Quotes can take up to 1 week, please factor this in when contacting us. We are more flexible with our other sweet bakes but as much notice is appreciated.
CAKE TERMS AND CONDITIONS
BY PAYING THE DEPOSIT YOU AGREE TO OUR TERMS AND CONDITIONS BELOW
To confirm your order Yes, Tiana Bakes require a non refundable 50% deposit.
The deposit is due within 7 days, upon receipt of these terms and conditions or the date may be given to the next client.
The order is not confirmed until the deposit has been received.
The remaining balance is due 5 working days prior to your event. Your order will be cancelled if the final balance is not received unless arrangements have been made prior.
How big are the cake servings?
Our dessert serving size is 1 x2 inch in size and each single serve has 2 layers of cake and 1 layer of filling.
Coffee serves (half a dessert serve) are recommended for larger events, when the cake is to accompany a range of desserts, or the cake is to serve children e.g a child's birthday party.